This page explains how to request deletion of your InstiLog Teacher account and the data associated with it. InstiLog is provided by xemaai, a company registered in India.
How to request deletion
In the app
Open the app, go to Profile, and choose Delete Account. You will be asked to confirm with your password. Your login closes immediately and you are signed out on all devices.
Or contact your school
Your school can disable your account from its admin panel at any time — for example when you leave the school. Ask your school office.
Or contact us directly
If you cannot use the app or reach your school, send us a message including:
- Your name
- The name of your school
- The email address you use to sign in
We use these details only to identify the correct account and verify the request, and we confirm with your school before removing an account it created.
What happens after you request
- If you delete in the app, your login closes immediately and you are signed out everywhere.
- If you write to us, we acknowledge your request normally within 3 working days and verify it with you and your school.
- Data is deleted as set out below, normally within 30 days of the request being verified.
What is deleted, and what stays with the school
| Data | What happens |
|---|---|
| Your login account (username, password hash, session tokens) | Deleted. Your access ends immediately. |
| Your device notification token | Deleted. Notifications stop. |
| Your staff record (name, role, employment details) | Kept by the school as part of its own staff records, for as long as its policy or the law requires. Ask your school to remove it. |
| Attendance you marked, marks you entered, assignments you set | Kept by the school. These are the school's academic records about its students, not your personal data, and removing them would leave the school's records incomplete. |
| Files you attached to assignments | Kept as part of the assignment, unless the school deletes the assignment. |
| Payroll and salary records, where applicable | Kept for the period required by law for employment and accounting records. |
| Technical logs | Retained briefly for security and troubleshooting, then deleted in the normal course. |
This distinction is normal for school software: your login is yours to close, while the school's records — of its students and of your employment — are the school's to keep or delete according to its obligations.
If your school stops using InstiLog
When a school ends its use of the service, its data — including staff, student, academic and financial records — is deleted or returned to the school according to our agreement with that school, and removed from our systems thereafter.
Contact
xemaai
Email: info@xemaai.com
See also our Privacy Policy.